So I have purchased the note 11p, had it about a week now Super unfortunate, and I'm also a little dismayed at Amazon, which stated it had a unique warranty for devices sold through their website, but their solution was to reach out to Ulefone for repair. Long story short, no matter how great an individual product my be, without a support staff that has an interest in customer satisfaction a great product becomes marginal at best. I have sent them a half dozen photos and a week later they claim they have not been able to open the files, which doesn't make sense to me. The last interaction I had with them they requested photos showing the phones ability to still operate. The next round they inquired about any damage resulting from contact with moisture or water damage, I assured them no, it had remained in a dry environment. I assured them it still functioned, just very difficult to comprehend what's on the screen. First round they asked if the phone still functioned at all, if not not worth attempting to repair. I have been attempting to work with the company to see if it can be repaired in any way but they have been not the most eager to help me resolve the issue. When it hit the ground the screen was absolutely destroyed. The issue began when the phone accidentally fell from the door of my vehicle while exiting. The issue I have started just about 30 days after ordering the phone. The phone itself exceeded my expectations all across the board. When I received the phone I was thoroughly impressed. I recently purchased a Ulefone Armor 9 including inspection camera through Amazon. Great Device that lacks support after sale

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